Your Journey to Wellness, Delivered
At Swim Spa Store, we understand that your anticipation begins the moment you order your personal wellness retreat. Whether you’ve selected a compact 2-person hot tub for intimate relaxation or a spacious 19ft swim spa for aquatic fitness, our global delivery network is designed to bring your oasis directly to you—safely, efficiently, and with the care your investment deserves.
Based in Mesa, Arizona, we serve discerning customers worldwide, transforming backyards into extraordinary wellness spaces. Our delivery process reflects our commitment to end-to-end support, ensuring your experience from checkout to setup is as luxurious as the products we curate.
Shipping Options & Timelines
We offer flexible shipping solutions to match your needs and location. All orders undergo a 1-2 day processing period where our specialists prepare your spa or accessories with meticulous care before dispatch.
Carriers: DHL or FedEx
Delivery Time: 10-15 days after dispatch
Cost: $12.95 (applied to all orders)
Ideal for customers seeking faster, tracked delivery with premium carriers.
Carrier: EMS
Delivery Time: 15-25 days after dispatch
Cost: FREE on orders over $50
Perfect for budget-conscious customers who prioritize value without compromising on reliable service.
Global Reach Note: We ship worldwide, excluding Asia and select remote areas. Our logistics network is optimized for North America, Europe, Australia, and other regions where our wellness solutions are in high demand.
The Delivery Process: From Our Warehouse to Your Backyard
Order Confirmation
After your purchase, you’ll receive a detailed confirmation with your order summary and estimated timeline.
Expert Preparation
Our team in Mesa, AZ carefully inspects and prepares your product, ensuring every component—from the spa itself to Balboa parts or Arctic Spas® covers—is ready for journey.
Dispatch & Tracking
Once shipped, you’ll receive tracking information to monitor your oasis’s journey in real-time.
Arrival & Setup
Your wellness retreat arrives. While full installation may require local professionals, we provide comprehensive guidance for a smooth transition into your space.
Our Commitment: Hassle-Free from Delivery to Maintenance
Just as we’ve solved the common hurdles of crowded gyms and complex maintenance through our curated collection, we’ve streamlined delivery to be straightforward and transparent.
Delivery Considerations for Your Wellness Product:
- Large Items (Swim Spas & Hot Tubs): These are shipped via freight carriers. Delivery typically requires a forklift or similar equipment for offloading at your location. Our team will coordinate with you on these specifics after purchase.
- Accessories & Chemicals: Smaller items like cleaning tools, bromine, chlorine, aromatherapy scents, and ClearRay bulbs ship via standard parcel services and often arrive more quickly.
- All-Season Readiness: No matter when your spa arrives, our Arctic Spas® covers and efficient heat pumps (shipped separately if ordered) ensure you can enjoy year-round comfort.
Returns & Support
We stand by our products. If any item doesn’t meet your expectations, we accept returns within 15 days of receipt. Contact our wellness specialists to initiate the process. Please note: due to the size and nature of large swim spas and hot tubs, return shipping and restocking fees may apply—details are available in our full return policy.
Questions About Delivery?
Our US-based wellness specialists are here to guide you. Contact us for personalized shipping estimates or specific logistical questions.
Email: [email protected]
Physical Address: Swim Spa Store | 3337 Elmwood Avenue, Mesa, AZ 85201, USA
Your backyard oasis is more than a purchase—it’s the beginning of a wellness journey. Let us deliver it to you with the excellence you deserve.